Here's a B2B perspective:
The best way that I've found to truly understand what a user is trying to accomplish ("get done") is to put yourself in their world. In order to do this, you need to get out of... (More)
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The best way that I've found to truly understand what a user is trying to accomplish ("get done") is to put yourself in their world. In order to do this, you need to get out of... (More)