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Customer Development
Customer Development
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Alan Albert
President, MarketFit

Great responses already in this thread. One more perspective worth adding:

Empathy is the ability to think and feel the way someone else does. It's different from sympathy or caring, which are more about how you think about someone else.... (More)

Empathy is an essential practice to shift into a customer-centric mindset, tackling cognitive and assumption bias. It helps to facilitate focused development of more impactful solutions, and aids in decision making.

Internally it should be used to externalizes... (More)

100% agree with @Danie Karaplis 97 !

Expanding on the concept, empathy is a great tool to have in all aspects of your life! Below are a couple of resources that you might find helpful.

Never Split The Difference96 - This... (More)

Danie Karaplis
Product Leader | Treasurer, getWITit Cleveland Chapter

Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another's position.

Cognitive empathy: the capacity to understand another's perspective or mental... (More)